Managed Services

Whether we assume a services aggregation role as an extension of your enterprise, or whether we deliver specific contracted services, we can provide specifically crafted Managed ICT Services Solutions in support of strategic business imperatives. Through our Always Available Service Desk (AASD), we have the ability and track record of providing world-class services through our country-wide, highly motivated skilled workforce or enablement via our sophisticated Electronic Repair Services (ERS) laboratory. Through Service level reporting, we are measuring First Call Resolution (FCR) and Customer Satisfaction (CSAT) as key indicators of the health of our services to our clients.