StorEx prides itself by delivering a consistent quality of service to our customer base, via our Always Available Service Desk (AASD).
StorEx has multiple customised Maintenance Contracts in place today with leading Tier 1 companies, with a contract retention rate in excess of 95%. Our cost effective Service Level Agreement offerings, offers low risk, high quality solutions, to ensure maximum availability of your Hardware and Software Infrastructure across Multiple OEM Brands via a Single Point of Contact (SPOC).
Service Level Agreement options include:
1. StorEx Silver - NBD [ Next Business Day Response & Fix]
2. StorEx Gold - SBD [ Same Business Day Response & Fix]
3. StorEx Platinum - 24/7 x 365 [ 4 Hour Response & 6 Hour Fix]